Barracuda CudaTel 270 Communication Server
Next-Generation Voice and Video

CudaTel 270 Overview:

Designed to enable seamless voice and video communication, the CudaTel Communication Server is an easy-to-use and affordable nextgeneration phone system for businesses. CudaTel Communication Server's enterprise-class feature set includes Voice over IP (VoIP) PBX services, conferencing, follow-me, and automated attendant services that are controlled by a simple Web interface. CudaTel Communication Server is compatible with any SIP device and provider, and can be preconfi gured for use with both analog and digital telephone networks.

Powerful, Complete Solution

With an expansive feature set and and no per user or phone licensing fees, the CudaTel Communication Server is equipped and priced for organizations of any size. Native high defi nition audio support and integrated phone line (TDM) hardware produces an unparalleled audio experience. On-board voicemail storage can archive years of audio, and solid-state boot disks assure that your phone system is always operational. Each model also comes complete with easy-to-use, enterprise-class features such as call conferencing, queueing, and custom automated attendant creation.

Great Technology Makes Great Businesses

In a quickly changing business climate, companies that aren't using the latest technology get left behind. CudaTel delivers features that help your business operate more efficiently, more effectively, and with less headache than a conventional phone system. Step out of the overpriced, underpowered phone systems of the 1970s—at a price any business can afford.

Every Feature on Every CudaTel

You've bought a phone system—why should you pay more to use it? With a CudaTel Communication Server, you'll never see per-user or per-feature fees. Do you need more conferences? Call queues? Adding more users or phones? It's all there straight out of the box, and you'll never need to pay a penny more to use it.

Features

Automatic phone provisioning Call conferencing Group calling SIP phone and provider support Automated attendant (IVR) Native phone line hardware integration Call monitoring, barging and bridging Web-based performance and usage statistics Web-based administrative interface High definition voice quality Call recording Call monitoring Call routing Scheduled call routing

Follow-me Call parking Active Directory and LDAP integration Local Users, groups, and policy Automatic extension and DID assignment Multi-site integration Call center monitoring CudaTel to CudaTel linking (VoIP) Call barging SIP trunking Cross-platform call control client Electronic faxing – fax to email Web-based user portal

Benefits:

The PBX that is great for business and easy on IT

IT staff around the globe have waited long enough. Presenting, the Barracuda Phone System: easy to install and manage, with a low cost and full set of features in every model.

• Appliance design (rack-mounted)
• Every feature in every box (no per-user or per-feature fees)
• A Web-based interface that just makes sense
• Standards-based design that works with SIP handsets, active directory, and other LDAP environments
• World-class 24/7 support (no phone trees!)

Office-to-Office Connectivity The Barracuda Phone System features technology that makes it simple to interconnect remote locations. Get office-to-office connectivity, extension dialing, and a seamless inter-office phone system with Barracuda. Make office-to-office calls completely free of charge using your existing network or Internet connections. Receptionists can answer calls for remote offices, and agents can take calls from any queue.

Mobile Workforce, and Find Me With the Barracuda Phone System, you can use any smartphone or softphone connected to the Internet—no use of complex VPNs required. With Internet-connected phones, remote employees can operate exactly like they do with office phones and without extra charges (ISP and/or mobile carrier data charges may still apply for data usage, depending on your ISP or mobile carrier and service agreements). The Find Me feature allows any user's extension to ring a mobile phone, home phone, or other number when they aren't at their desk.

Conferencing Bridges If you're used to paying expensive per-minute fees for hosted conferencing, those days are gone. With built-in conference functions, you can host your own conferences on your own Barracuda Phone System. Employees both on and offsite (with an Internet-connected phone) can call in for free, and you can assign a phone to the conference to let anyone join.

Appliance Design There's no bulky equipment to bolt to a plywood board. Put the Barracuda Phone System in the rack next to your Active Directory, Exchange, Windows and Linux servers. You know that VOIP is just another application on your network– it's time to manage it that way.

Standards-Based Technology Have you been burned by proprietary handsets and features? Locked into proprietary technology? Barracuda uses the standard Session Initiation Protocol (SIP; an industry standard signaling protocol used to enable Voice over IP communications), supported by phones and carriers around the world. Use any SIP-compatible phone, application, or smartphone app: Polycom, SIPDroid, Acrobits - you pick! Then, get connected using any SIP-compliant VOIP service at a fraction of the cost of traditional phone service.

Full-Featured Local Management Administrators can choose to manage users, groups and phones using the Barracuda Phone System itself. Management is 100% web based, and does not require any software installation. Expedite initial configuration by leveraging Barracuda with an existing Active Directory or other LDAP directory.

No Per-User, Per-Feature Fees You've bought a phone system - why should you pay more to use it? With a Barracuda Phone System, you'll never see per-user or per-feature fees. Do you need more conferences? Call queues? Adding more users or phones? It's all ready straight out of the box, and you'll never need to pay a penny more to use it.

Features:

Innovative Design and Technology:

	Appliance Design There's no bulky equipment to bolt to a plywood board. Put CudaTel in the rack next to your Active Directory, Exchange, Windows and Linux servers. You know that VOIP is just another application on your network— it's time to manage it that way.		Standards-Based Technology CudaTel uses the SIP standard protocol, supported by phones and carriers around the world. Use any SIP-compatible phone, application, or smartphone app: Polycom, SIPDroid, Acrobits— you pick! Then, get connected using any SIP-compliant VOIP service at a fraction of the cost of traditional phone service.
	Native Phone Line Hardware Integration Some models of the CudaTel Communication Server come pre-configured and optimized with best-of-breed telephony company integration (TDM) hardware, with onboard echo cancellation and support for four analog incoming lines, up to quad T1s.		Sip Phone and Provider Support CudaTel Communication Server supports SIP for both provider services (telephone company) as well as end user devices (phones, software clients). Any SIP-compliant service or device can be used with CudaTel.
	High-Definition Voice Quality Using supported phones, the CudaTel Communication Server provides unmatched voice quality. High-Definition (near CD quality) audio is delivered through the G.722, G.722.1, and G.722.1c codecs.

Made By IT, For IT:

	Web-Based Administration Time to drop the console cable! You don't need a laptop with a serial port to setup and use CudaTel by Barracuda Networks. We've gotten rid of the caveman interface and implemented an easy-to-understand Web-based graphical interface. Forget about the two-week training boondoggle— you don't need it.		Active Directory Integration Tired of managing separate user databases because your legacy system doesn't integrate with your IT environment? That's silly, and we've fixed it. With CudaTel's LDAP integration, users are automatically added and removed when you add or remove them from your directory service. Disabled an account? It's disabled in your phone system. Want to call someone in a directory group? Just dial the automatically assigned extension and call them all at the same time.
	Local Users, Groups, and Policy Administrators can choose to manage users, groups and phones using the CudaTel itself. Management is 100% web based, and does not require any software installation. Initial configuration can also be expedited by leveraging CudaTel with an existing Active Directory or other LDAP directory.		Call Recording Administrators can set policy to record calls associated with a user, group, location, or system, specifying inbound, outbound, or all calls made or recieved. Onboard storage is used and additional storage can be integrated using an NFS or SMB share.
	Call Routing Incoming and outgoing calls can be routed based on administrator preference. Operations such as dialing prefixes, least cost routing, and off-system PBX integration can be seamlessly integrated to minimize user confusion.		Scheduled Call Routing Calls can follow a path or route based on time of day, day of week, or arbitrary schedule.
	Web-Based Performance and Usage Statistics Monitoring system calls, usage, and performance is easy with the Web interface's performance dashboard. Administrators can view time-based graphs and call data to gauge carrier, line, and system usage.		Automated Attendant (IVR) Incoming calls can be automatically handled and processed using the built-in Automated Attendant. Using an intuitive Web-based interface, administrators can configure the flexible engine to ring specific extensions, groups of users, direct to system functions or off-site phone numbers, based on time of day and user presence and schedule.

User Experience:

	Follow-Me Be sure your road warriors and business travelers can always be reached, while giving the caller the impression of a fully integrated business phone. Phones can be configured to ring other extensions in a list or simultaneously, or fall back to a unified voice mail system. Rules can be made based on time, date, or caller identity.		Electronic Faxing CudaTel includes a built in T.38-compatiable fax server. Users can receive faxes without a fax machine, which are automatically converted to PDF and emailed. Users can also use the CudaTel Web interface to view faxes to them, or fax (PDF files) out.
	Voicemail-to-Email Stop dialing in and typing that PIN to check your messages! CudaTel can be configured to automatically email users with an attached MP3 or WAV file of every voicemail as it is left, for easy access and forwarding by computer or smartphone.		Mobile Connectivity Use your smartphone to connect to the CudaTel over your cellular providers 3G and 4G networks. CudaTel supports SIP clients such as Acrobits and SIPdroid to connect your mobile phone to your office extension, just as your were local — place and receive calls, obscure your mobile phone number, and 4 digit dial to any internal extension.

Lower Cost:

	No Per User Fees There are no per user charges for any CudaTel system. Each CudaTel is rated by our testing labs for optimal performance, and the device is only limited to the raw amount of hardware resources available to the appliance — no artificial limits intended to price-gouge each time a user is added.		Multi-Site Integration CudaTels from multiple sites or locations can be linked for an integrated, multi-site, seamless single phone system across the private network or Internet. Inter-office calls are routed over the network free of telephony company tariffs and charges.
	Least-Cost Routing Calls from multiple offices are routed out the path or office which connections facilitate the lowest possible call charge.

Model Comparison:

CudaTel Model Comparison	270	370	470	670
Capacity*
Concurrent Call Support	10	50	100	250
Conferences	2	5	15	50
User Support	Unlimited	Unlimited	Unlimited	Unlimited
Voicemail Storage	50 GB	100 GB	200 GB	400 GB
Hardware
Rackmount Chassis	1U Mini	1U Mini	1U Mini	1U Fullsize
Dimensions (in.)	16.8x1.7x14	16.8x1.7x14	16.8x1.7x14	16.8x1.7x22.6
Dimensions (cm.)	42.7x4.3x35.6	42.7x4.3x35.6	42.7x4.3x35.6	42.7x4.3x57.4
Weight (lbs./kg.)	12 / 5.4	12 / 5.4	12 / 5.4	26 / 11.8
Copper Ethernet NICs	2 x Gigabit Ethernet	2 x Gigabit Ethernet	2 x Gigabit Ethernet	2 x Gigabit Ethernet
AC Input Current (Amps)	1.0A	1.2A	1.4A	1.8A
Solid State Boot Disk
Echo Cancellation
ECC Memory	n/a	n/a	n/a
Redundant Disk Array (RAID)	n/a	n/a	n/a
Optional Phone Line (TDM) Hardware	4 Analog (FXO)	Single T1/PRI	Dual T1/PRI	Quad T1/PRI
Features
Call Conferencing
Voicemail
Voicemail Email Integration
Automated Attendant (IVR)
SIP Voice/Video Client Support
SIP Provider Support
High-Definition Audio
Windows Active Directory Integration
LDAP Support/User Import
Call Recording
Performance Monitoring
Automated Phone Provisioning
Customized Branding

Architecture:

Screenshots:

With real-time statistics, utilization, updates, and user presence, administrators
are always aware of how the phone system is running.

The Web-based switchboard allows administrators, receptionists and other users
to see presence and free/busy information for every phone in the system.

Configuration is minimal for setting up call flow including automated
attendants, conferences, calling groups, and queues.

Frequently Asked Questions:

How is the Barracuda Phone System different from a traditional PBX?

There's no bulky equipment to bolt to a plywood board. Put Barracuda Phone System in the rack next to your Active Directory, Exchange, Windows, and Linux servers. You know that VOIP is just another application on your network— it's time to manage it that way.

Will the Barracuda Phone System work with my existing handsets?

Most phone systems lock you in with expensive proprietary technology, but we've built a different kind of PBX. Barracuda Phone System uses the SIP standard and supports connecting to most SIP-compatible handsets, softphones, or service providers. You're never locked in.

How is Barracuda Phone System better than using a hosted phone system?

Unlike hosted phone systems, there are no per-user or per-feature fees with Barracuda Phone Systems.

Does the Barracuda Phone System support multiple sites?

Yes, you can configure multiple sites to allow for extension-to-extension dialing utilizing a SIP trunk between one or more Barracuda Phone Systems.

Does Barracuda Phone System support remote users?

Yes, Barracuda Phone System supports remotely registered SIP endpoints, as well as Follow Me call forwarding for mobile users.

Does Barracuda Phone System support conferencing?

Yes, Barracuda Phone System can provide Multi User Conferencing with live administration, mute/unmute participants, PIN authorization, name announcement, and background noise filtering.

Does Barracuda Phone System support Call Recording?

Administrators can set policy to record calls associated with a user, group, call-routing extension, or queue, and managers can review calls or save recordings easily.

What inbound call routing options does Barracuda Phone System offer?

You can route inbound calls according to time of day, day of week, and date. Then, you can route those calls to an Auto Attendant menu, Group, Inbound Call Queue, Multi User Conference, Call Parking Lot, or User.

What outbound call routing options does Barracuda Phone System offer?

You can configure outbound calls with failover to multiple routes, PIN based authentication, Prefixes, Client Matters Code, and emergency route DNIS.

I know IT, but I'm not a phone expert. How easy is the Barracuda Phone System to install?

Barracuda features an easy-to-use Web based administration interface. Without training and with a few clicks, administrators can set up users, manage system functions, and check system status from any network-connected Web browser.

How does the Barracuda Phone System integrate with my email and active directory services?

Barracuda Phone System supports Voicemail to Email as well as user import via CSV or Active Directory.

What reporting is available in the Barracuda Phone System?

Barracuda Phone System includes exportable Call Detail Records, Live Reports for Groups and Inbound Call Queues, as well as Statistical Reports for Users, Groups, and Queues.

How many concurrent calls can the Barracuda Phone System handle?

The number of concurrent calls varies from 5 to 250 depending on the Barracuda Phone System model.

Does the Barracuda Phone System support traditional inbound telephony services like analog lines or PRI?

Yes, the Barracuda Phone System supports up to four Analog Ports and four PRI Ports depending on the model.

How can I view concurrent calls in progress?

The Barracuda Phone System can display the current number of inbound calls, outbound calls, LAN, and WAN traffic from the System Utilization Dashboard.

What is included in the Energize Update subscription for the Barracuda Phone System?

Energize Update subscriptions provide access to basic support, security definitions, firmware maintenance, new features, and optional participation in the Barracuda early release firmware program.

Is there a warranty?

The Barracuda Phone System is backed by a one-year warranty against manufacturing defects in the USA and Canda. The warranty applies in other countries as required by law. Like all Barracuda appliances, an optional Instant Replacement subscription may be added. Benefits of an Instant Replacement subscription include enhanced support 24/7, next business day shipping of replacement hardware, and a hardware refresh if an Instant Replacement subscription is maintained for 4 years.

Documentation:

Download the Barracuda CudaTel Communication Server Data Sheet (PDF).