Barracuda Networks Instant Replacement

We are also realistic and understand that sometimes things still go wrong and equipment does fail. We therefore offer the Barracuda Instant Replacement Service.

With the Instant Replacement Service, we provide next day shipping of replacement hardware. If your Barracuda product fails, we will ship you a replacement unit within 24 hours so that you can get back up and running. We will bill you pending return of the failed unit but once the unit is received, you will be fully credited. This service is designed for corporate environments that cannot afford downtime.

Instant Replacement Service FAQ

What is the Instant Replacement Service?

The Instant Replacement Service is a service program that provides for a replacement product to be shipped to you within 24-hours, should anything happen to your Barracuda Networks product. The Instant Replacement Service is sold in one-year, three-year and five-year increments and is renewable upon expiration.

How long does the Instant Replacement Service last?

The Instant Replacement Service begins on the date the Barracuda Networks product is delivered to you and expires exactly one year, three years, or five years from the delivery date, depending on the specific service plan purchased.

If I don't buy the Instant Replacement at the time I purchase my Barracuda Networks product, can I buy it later?

You will have 60 days from the date of purchase of the Barracuda Networks product to decide if you wish to purchase the Instant Replacement Service. If you wish to purchase the Instant Replacement Service within the 60-day window, the Service will retroactively begin on the delivery date of the Barracuda Networks product and continue for the time period purchased.

LIMITED TIME OFFER - Instant Replacement Restoration Fee and Amnesty Programs

In March of 2006, Barracuda Networks rolled out the Instant Replacement Restoration Program, which allows customers to retroactively apply Instant Replacement coverage by purchasing a one, three, or five year Instant Replacement service. The Instant Replacement coverage start date will be set to the time of initial purchase, and a model specific ‘restoration fee’ will be charged to cover incremental transaction processing and to be fair to the many customers who purchased Instant Replacement at the time of sale.

As we launch this program, for a limited time, we are providing customers with an opportunity to purchase Instant Replacement service without the restoration fee. All Instant Replacement Restoration Program orders received before June 1, 2006 will not be charged a restoration fee (orders received after June 1, 2006 will include the added restoration fee). Barracuda Networks reserves the right to withdraw the Instant Replacement Restoration Program at any point.

What is not covered by the Instant Replacement Service?

The Instant Replacement Service does not cover:

• External causes such as abuse, misuse, or problems with electrical power
• Servicing not authorized by Barracuda Networks
• Usage that is not in accordance with product instructions
• Failure to follow the product instructions or failure to perform preventive maintenance
• Problems caused by using accessories, parts, or components not supplied by Barracuda Networks
• Products with missing or altered serial numbers
• Products for which Barracuda Networks has not received payment

How Does the Instant Replacement Service Work?

During the Instant Replacement Service period, if your product fails, you should contact BarraGuard.com at 1-800-878-6893. BarraGuard.com will coordinate the shipment of a replacement product to you within 24 hours (for US and Canada only). For customers outside the United States, BarraGuard.com will coordinate the shipment of a replacement product via express mail within one business day after receiving the request. Upon contacting BarraGuard.com to request a replacement product, you must return the original product. BarraGuard.com will coordinate the issuance of a Return Material Authorization Number for you to include with the return. A valid credit card number or purchase order will be required at the time of issuing the Return Material Authorization Number. You will not be charged for the replacement product as long as you return the original product within 30 days after shipment of the replacement product. If the original product is not received within 30 days, your credit card will be charged or the purchase order will be processed at the current list price for that product. Barracuda Networks will pay all shipping costs for the replacement product, provided you reside in the US or Canada. Alternatively, you may contact Barracuda Networks directly to coordinate the replacement and return of the original product, provided you have not already contacted BarraGuard.com

May I transfer the limited warranty, Instant Replacement or Energize Update Subscriptions?

Limited warranties, Instant Replacement Service programs, and Energize Updates Subscriptions belong to the original purchaser and may NOT be transferred under any circumstances.

How do I renew the Energize Update Subscription and Instant Replacement Service program?

Before the Energize Update Subscription and/or Instant Replacement Service program expires, you should contact BarraGuard.com at 1-800-878-6893, Monday-Friday, 7 AM-6 PM (PST) to renew. Please have your product serial number available.